VENDOR PERFORMANCE REPORT

The Procurement Department strives to resolve vendor performance issues, as well as recognize outstanding vendor performance. 

 Performance Problems

If a school or department is having a problem in the area of vendor performance, the school or department must begin documenting the issues.

Any problems with vendors should be reported to the Procurement Department, by completing the VENDOR PERFORMANCE REPORT. 

Ensure that you have done the following before contacting the Procurement Department:

Ensure that you have...

1. taken all the steps to try to resolve the problem,
2. maintained a detailed file of the problem until a resolution has or has not been reached,

Keeping details allows for reconstruction of the problem at a later date; be specific by recording pertinent data such as:

• Description of the problem/s
• Person/s contacted
• Pertinent date/s (e.g, dates vendor called, notes of conversation and commitments by the vendor, etc.)
• Any additional information deemed necessary

Outstanding Performance

If a school or department has received outstanding service from a vendor, that is the vendor has performed beyond the contractual agreement, and you would like that vendor's performance recognized, complete the VENDOR PERFORMANCE REPORT. 

Action By the Procurement Department

A copy of the report may be forwarded to the vendor and a copy will be maintained in the Procurement Department.  Although all complaints may not be resolved to the satisfaction of the school or department every effort will be taken to address all issues.  This report may also be used for future evaluations and awards to the vendor.