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Policy Manual

9130 - Public Complaints

Any person or group having an interest in the operations of this District shall have the right to present a request, suggestion, or complaint concerning District personnel, the program, or the operations of the District. At the same time, the Board has a duty to protect its staff from harassment. The intent of this policy is to provide the means for judging each public complaint in a fair and impartial manner and to seek a remedy where appropriate.

It is the desire of the Board to rectify any misunderstandings between the public and the District by direct discussions of an informal type among the interested parties. It is only when such informal meetings fail to resolve the differences that more formal procedures shall be employed.

Any requests, suggestions, or complaints reaching the Board, Board members, and/or the administration shall be referred to the Superintendent for consideration according to the following procedure.

Matters Regarding a Staff Member

staff member, the matter must be addressed, initially, to the concerned staff member who shall discuss it promptly with the complainant and make every effort to provide a reasoned explanation or take appropriate action within District administrative procedures.

If the complainant contacts an individual Board member to discuss the matter, the Board member will inform the complainant that Board members have no authority to act in an individual capacity and that the complainant must follow the procedure described in this policy.

Matters Regarding the Superintendent

Should the matter be a concern regarding the Superintendent which cannot be resolved through discussion with the Superintendent, the complainant may submit a written request to the Board Chair.

After reviewing the request, the Board may grant a meeting before the Board, or a committee of the Board, or refer the matter, if permitted by Florida law, to an executive session.

Should the matter still not be resolved and requires a Board decision or action, the complainant may make written request to speak before the Board at a public meeting.

Matters Regarding Instructional Materials

If the request, suggestion, or complaint relates to instructional materials such as textbooks, library books, reference works, and other instructional aids used in the District, the complainant may contact the Superintendent.

No challenged material may be removed from the curriculum or from a collection of resource materials except by action of the Board, and no challenged material may be removed solely because it presents ideas that may be unpopular or offensive to some. Any Board action to remove material will be accompanied by the Board's statement of its reasons for the removal.

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